Predictable IT cost with available flat-rate managed services contracts
Allows organizations to take advantage of a large technical staff without having to deal with personnel or benefits that come along with an internal IT Department. Companies also use these services to supplement existing IT staff, increase profitability, and provide the organization with support and disaster recovery. These managed services contracts can be customized to each entities needs.

Level 1 – Help Desk: Our help desk includes telephone or email support for all desktop application questions. It includes a 10% labor discount.

Level 2 – Remote Monitoring Bundle:  Remote Monitoring includes the Level 1 Help Desk plus remote monitoring of a network.  There are also two GBs of storage included for offsite backups and a 15% labor discount.

Level 3 – Managed Services:  Managed Services include the Level 2 Remote Monitoring Bundle plus a predetermined block of monthly hours.  This feature eliminates monthly billing spikes; the hours worked are deducted from the remaining block. This package includes a 20% labor discount.

Level 4 – Flat Rate Bundle: Our most comprehensive bundle includes all of the features from Level 3 with emergency after-hours support and a 20% labor discount.